Frequently Asked Questions - Merchandise
Get all the answers you need in one place with our comprehensive FAQ section. No question is left unanswered on our site. Please note that we have FAQ's for products & merchandise.
To order
Do I need an account to place an order?
You don't need an account to place an order. However, creating an account has its advantages: your details are saved and automatically filled in for future orders, you can view your order history, and you'll be kept informed about new collections, discount codes, and other promotions.
I haven’t received a confirmation email. What should I do?
Sorry to hear that you haven’t received a confirmation email! Unfortunately, these kinds of emails sometimes end up in your spam or junk folder. Have you already checked there? If the payment was successful, you can assume that the order has been processed and will be shipped within 2 to 7 days. If that’s not the case, feel free to reach out to us at merchandise@absolutemotors.eu, and we’ll check it for you!
Can I change the delivery address after placing my order?
Unfortunately, our system cannot make any changes to orders once they have been placed. Therefore, we emphasize the importance of double-checking your personal details before finalizing your order.
If you have any questions about this, please contact us via merchandise@absolutemotors.eu and have your order number and address ready.
Payment
What payment methods do you accept?
We accept payments via iDEAL, Apple Pay, Google Pay, and the following credit cards: Visa, MasterCard, and American Express.
Was my payment successful?
Not sure if your payment went through after receiving an error message? Check your bank statements to see if the amount has been debited.
Still in doubt? Contact us at merchandise@absolutemotors.eu, and we can check whether the payment was successful.
Are you certain that the payment didn’t go through? Then your order wasn’t placed either. This means you’ll need to place your order again and complete a new payment.
Delivery
What are the delivery times?
Orders placed on weekdays before 5:00 PM are processed immediately and delivered to you within 2 to 7 days. Orders placed during the weekend will be processed on Monday.
Please note that during the holiday season, couriers may experience delays, which could affect the delivery time of your package. Once your order leaves our warehouse, we unfortunately have no further control over it. From that point, please keep a close eye on your tracking code.
Can I track my order?
Je pakket wordt verzonden via PostNL. Zodra je pakket ons warehouse verlaat ontvang je een e-mail met de track & trace gegevens om de zending te volgen.
My package hasn’t been delivered yet, what should I do?
Your package may have been delayed. We recommend keeping a close eye on the tracking code.
It will provide the current status of your delivery.
What should I do if I received a defective item?
Unfortunately, it can happen that your order gets damaged during shipping, which is beyond your control as a customer. In this case, we ask you to contact our customer service immediately. You can send an email to merchandise@absolutemotors.eu, including your order number.
To assist you as quickly and effectively as possible, we kindly ask you to attach photos of the defect.
Customer service will review your message within 24 hours to work with you on finding a solution.
What are the shipping costs?
Netherlands
Orders within the Netherlands are shipped for free.
Europe Zone 1
Belgium and Germany: shipping costs €7.95.
Europe Zone 2
France, Spain, Italy, and Austria: shipping costs €12.95.
Europe Zone 3
For other European countries, shipping costs are €19.95.
Worldwide
For the rest of the world, shipping costs are €25.95.
Returns
Can I return my order?
Returns are possible within 14 days of receiving your order. To initiate a return, please contact customer service at merchandise@absolutemotors.eu.
Returns are only accepted under the following conditions:
1. Returns must be made within the specified return period of 14 days.
2. We will only process returns if they are sent back in their original condition, including labels and packaging. Damaged and/or worn items will be refused and returned to the customer.
3. Unidentifiable returns will be stored in our warehouse for a maximum of 1 month. Customers can reach out to customer service during this period. After this time, the package will be processed according to our internal procedures, and no further correspondence will be possible.